Firs Farm Tennis Terms & Conditions
Retail Sales Associate
(Full Time)
Summary
We are seeking a Retail Sales Associate to join our dynamic team in store. In this role, you will be responsible for assisting customers with their tennis-related needs, promoting our services, and contributing to a positive customer experience. Your efforts will directly support our mission of delivering exceptional customer service.
There will be extensive training provided around products and learning to string rackets.
The role is available as an apprenticeship, graduate scheme or for an experienced retail specialist. All we ask is for a professional and enthusiastic approach with a passion for sport and racket sports in particular.
We are seeking a Retail Sales Associate to join our dynamic team in store. In this role, you will be responsible for assisting customers with their tennis-related needs, promoting our services, and contributing to a positive customer experience. Your efforts will directly support our mission of delivering exceptional customer service.
There will be extensive training provided around products and learning to string rackets.
The role is available as an apprenticeship, graduate scheme or for an experienced retail specialist. All we ask is for a professional and enthusiastic approach with a passion for sport and racket sports in particular.
Responsibilities
- - Assist customers in selecting tennis products and services that meet their needs.
- - Process sales transactions accurately and efficiently.
- - Promote upselling opportunities to enhance customer satisfaction and increase sales.
- - Maintain an organized and visually appealing retail space.
- - Provide excellent customer service through effective communication and problem-solving skills.
- - Manage inventory levels and assist with stock replenishment as needed.
- - Handle customer inquiries via phone or in-person with professionalism.
- - Assist customers in selecting tennis products and services that meet their needs.
- - Process sales transactions accurately and efficiently.
- - Promote upselling opportunities to enhance customer satisfaction and increase sales.
- - Maintain an organized and visually appealing retail space.
- - Provide excellent customer service through effective communication and problem-solving skills.
- - Manage inventory levels and assist with stock replenishment as needed.
- - Handle customer inquiries via phone or in-person with professionalism.
Requirements
- - Proven experience in retail sales or customer service is preferred.
- - Strong basic math skills for handling transactions accurately.
- - Excellent communication skills, both verbal and written.
- - Organizational skills to manage multiple tasks effectively.
- - Ability to work well in a team-oriented environment.
- - Proven experience in retail sales or customer service is preferred.
- - Strong basic math skills for handling transactions accurately.
- - Excellent communication skills, both verbal and written.
- - Organizational skills to manage multiple tasks effectively.
- - Ability to work well in a team-oriented environment.
More Info
If you are passionate about tennis and have the drive to provide exceptional service, we invite you to apply today and become a part of our team at PH Tennis.
Job Types: Full-time, Apprenticeship
Pay: £19,000.00-£23,000.00 per year
Benefits:
- - Additional leave
- - Company events
- - Company pension
- - Employee discount
- - Sick pay
- - Store discount
Schedule:
- - Monday to Friday
- - Weekend availability
Apply via e-mail with full C.V and cover letter to josh@ph-tennis.co.uk . Applications close July 31st
If you are passionate about tennis and have the drive to provide exceptional service, we invite you to apply today and become a part of our team at PH Tennis.
Job Types: Full-time, Apprenticeship
Pay: £19,000.00-£23,000.00 per year
Benefits:
- - Additional leave
- - Company events
- - Company pension
- - Employee discount
- - Sick pay
- - Store discount
Schedule:
- - Monday to Friday
- - Weekend availability
Apply via e-mail with full C.V and cover letter to josh@ph-tennis.co.uk . Applications close July 31st
Programme Administrator
(Part-Time, 16 hrs/week)
Summary
You’ll be the operational backbone of our tennis coaching programmes—with over 450 weekly participants, your day-to-day coordination is essential. Joining our vibrant team alongside roles like Graduate Tennis Professional and On-Court Coaches, this position offers an admin role while staying close to the sport and our dynamic coaching community.
You’ll be the operational backbone of our tennis coaching programmes—with over 450 weekly participants, your day-to-day coordination is essential. Joining our vibrant team alongside roles like Graduate Tennis Professional and On-Court Coaches, this position offers an admin role while staying close to the sport and our dynamic coaching community.
Responsibilities
- - Act as the front-line for all player and parent enquiries (email, phone, messages)
- - Book courts across multiple venues and manage scheduling
- - Chase missed payments and facilitate make-up sessions
- - Monitor coach session registers and attendance records
- - Support coaches with onboarding, documentation, and system usage
- - Use and optimise booking & CRM systems (full training included)
- - Liaise seamlessly with the coaching team to ensure smooth operations
- - Run Reporting and Analysis helping shape the future of the programme
- - Act as the front-line for all player and parent enquiries (email, phone, messages)
- - Book courts across multiple venues and manage scheduling
- - Chase missed payments and facilitate make-up sessions
- - Monitor coach session registers and attendance records
- - Support coaches with onboarding, documentation, and system usage
- - Use and optimise booking & CRM systems (full training included)
- - Liaise seamlessly with the coaching team to ensure smooth operations
- - Run Reporting and Analysis helping shape the future of the programme
Requirements
- - Proven experience in busy administrative and customer-facing roles
- - Confident with modern computer systems; quick to learn new tools
- - Top-notch communication and a professional, proactive approach
- - Exceptional organisational skills and attention to detail
- - Enthusiastic about contributing to a team culture focused on tennis
Bonus experience:
Working in sports, education, or coaching admin; familiarity with LTA-qualified environments; interest in supporting tennis development pathways (e.g., Graduate Coach roles).
- - Proven experience in busy administrative and customer-facing roles
- - Confident with modern computer systems; quick to learn new tools
- - Top-notch communication and a professional, proactive approach
- - Exceptional organisational skills and attention to detail
- - Enthusiastic about contributing to a team culture focused on tennis
Bonus experience:
Working in sports, education, or coaching admin; familiarity with LTA-qualified environments; interest in supporting tennis development pathways (e.g., Graduate Coach roles).
More Info
Our team also includes:
- - Graduate Tennis Professionals: Full-time coaching and business-development trainees (LTA-qualified, rotational roles)
- - Experienced on-court coaches delivering high-quality sessions and events
- - Shop Manager & Retail Associate
- - E-Commerce Developers
- - Digital Marketers
- - Content Creation
By joining as a Programme Administrator, you’ll play a key role in a team that values excellence, growth, and collective success—supporting both operational delivery and strategic expansion.
Working Pattern
- - 16 hours per week (flexible—must include some peak time availability)
- - Initial intensive 2-week induction
- - Role designed for long-term growth, across admin, ops, and potentially moving into broader programme support
Ready to Apply?
Send your CV and a short cover letter explaining your suitability and interest in supporting a fast-paced tennis coaching operation to:
📧 josh@ph-tennis.co.uk
📆 Application closing: 31st July
Our team also includes:
- - Graduate Tennis Professionals: Full-time coaching and business-development trainees (LTA-qualified, rotational roles)
- - Experienced on-court coaches delivering high-quality sessions and events
- - Shop Manager & Retail Associate
- - E-Commerce Developers
- - Digital Marketers
- - Content Creation
By joining as a Programme Administrator, you’ll play a key role in a team that values excellence, growth, and collective success—supporting both operational delivery and strategic expansion.
Working Pattern
- - 16 hours per week (flexible—must include some peak time availability)
- - Initial intensive 2-week induction
- - Role designed for long-term growth, across admin, ops, and potentially moving into broader programme support
Ready to Apply?
Send your CV and a short cover letter explaining your suitability and interest in supporting a fast-paced tennis coaching operation to:
📧 josh@ph-tennis.co.uk
📆 Application closing: 31st July
Graduation Scheme
Summary
This is a 2 year graduate placement for a recent university graduate looking for a full-time professional career in sport. The 2 year placement will be split into two one year rotations with each one focusing on one of our core business areas.
In each rotation you will receive expert training, guidance and mentoring from industry experts. You will get fully funded LTA coach qualifications (up to L3)as well as access to training courses covering the other business areas. This is a unique opportunity within the Tennis industry to truly test your adaptability and find a sector of being a sports business profession you can truly flourish in.
This is a 2 year graduate placement for a recent university graduate looking for a full-time professional career in sport. The 2 year placement will be split into two one year rotations with each one focusing on one of our core business areas.
In each rotation you will receive expert training, guidance and mentoring from industry experts. You will get fully funded LTA coach qualifications (up to L3)as well as access to training courses covering the other business areas. This is a unique opportunity within the Tennis industry to truly test your adaptability and find a sector of being a sports business profession you can truly flourish in.
Tennis coach
Becoming a high performing PH Tennis coach:
This will involve learning how to get the best out of all our junior and adult players-inspiring them to get the most out of the sport we are so passionate about. We have a truly unique approach creating a culture and atmosphere of experimentation and encourage players to play in their own way solving problems using their natural instincts and problem solving abilities.
Along side the practical elements, you will learn about the entire customer journey-being involved with creating and analysing marketing campaigns-building courses on our booking platform, ensuring courts and equipment are correct for the execution of the service and dealing with customer service enquires from both new and existing clients. At the end of your first year, you will be responsible for training and guiding your replacement on the off-court responsibilities as you move onto your second rotation. You will continue to deliver on-court coaching throughout the second year.
Becoming a high performing PH Tennis coach:
This will involve learning how to get the best out of all our junior and adult players-inspiring them to get the most out of the sport we are so passionate about. We have a truly unique approach creating a culture and atmosphere of experimentation and encourage players to play in their own way solving problems using their natural instincts and problem solving abilities.
Along side the practical elements, you will learn about the entire customer journey-being involved with creating and analysing marketing campaigns-building courses on our booking platform, ensuring courts and equipment are correct for the execution of the service and dealing with customer service enquires from both new and existing clients. At the end of your first year, you will be responsible for training and guiding your replacement on the off-court responsibilities as you move onto your second rotation. You will continue to deliver on-court coaching throughout the second year.
Business Plan
Delivering our digital business plan (Video creating/editing & Social Media management)
We are one of the UKs biggest Tennis Instagram and YT content creators with over 14 pieces of unique content posted every week. In this rotation you will get exposure to the filming process, post production editing and the planning and analysis of future videos. You may even get an on-screen debut too! You will work to create content to help build the brand and generate growth and sales across our coaching, retail, e-commerce and digital coaching products.
Delivering our digital business plan (Video creating/editing & Social Media management)
We are one of the UKs biggest Tennis Instagram and YT content creators with over 14 pieces of unique content posted every week. In this rotation you will get exposure to the filming process, post production editing and the planning and analysis of future videos. You may even get an on-screen debut too! You will work to create content to help build the brand and generate growth and sales across our coaching, retail, e-commerce and digital coaching products.
Company Overview
- - PH Tennis is a multi faceted tennis organisation.
- - We have 7 local coaching venues where we deliver best-in-class lessons to all ages and standards offering industry leading service and professionalism.
- - We manage a 4-court flood-lit park site in its entirety. (Venue Management)
- - We have a high-street shop and e-commerce website selling all the leading Tennis Brands.
- - We have a rapidly growing YouTube and Instagram channels.
- - We create, market and sell online Tennis Coaching courses.
- - PH Tennis is a multi faceted tennis organisation.
- - We have 7 local coaching venues where we deliver best-in-class lessons to all ages and standards offering industry leading service and professionalism.
- - We manage a 4-court flood-lit park site in its entirety. (Venue Management)
- - We have a high-street shop and e-commerce website selling all the leading Tennis Brands.
- - We have a rapidly growing YouTube and Instagram channels.
- - We create, market and sell online Tennis Coaching courses.
Person Specific
We are looking for an enthusiastic individual who is a great communicator with a genuine passion for sport and Tennis in particular-we truly believe Tennis can be a sport for all and transform lives.
Successful candidates would be confident contributors who are willing to share ideas in all areas of the business. We are looking for someone who is a team player who is able to share ideas internally and externally both verbally and digitally.
The successful candidate will have great attention to detail, be customer focussed and able to organise their time efficiently–ensuring multiple projects/objectives can be achieved.
We are striving for excellence in the world of digital platforms so we are looking for someone who is confident and capable of using all digital platforms.
We aspire to be at the forefront of technology and innovation within the Tennis world and need team members who enjoy and excel in using and leveraging technology to improve our offering.
Finally, we are an open and transparent team–we require honesty, integrity, and the ability to self-reflect, improve and develop to ensure our team is continually striving to be the best it can be.
We are looking for an enthusiastic individual who is a great communicator with a genuine passion for sport and Tennis in particular-we truly believe Tennis can be a sport for all and transform lives.
Successful candidates would be confident contributors who are willing to share ideas in all areas of the business. We are looking for someone who is a team player who is able to share ideas internally and externally both verbally and digitally.
The successful candidate will have great attention to detail, be customer focussed and able to organise their time efficiently–ensuring multiple projects/objectives can be achieved.
We are striving for excellence in the world of digital platforms so we are looking for someone who is confident and capable of using all digital platforms.
We aspire to be at the forefront of technology and innovation within the Tennis world and need team members who enjoy and excel in using and leveraging technology to improve our offering.
Finally, we are an open and transparent team–we require honesty, integrity, and the ability to self-reflect, improve and develop to ensure our team is continually striving to be the best it can be.
